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Chapter #10
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Empowerment or Over Empowerment: A Case of KL Food Stop, Kuala Lumpur
Balzhan Zhussupova
Synopsis: On June 19th, 2019, Mr. Ali ibn-e-Eisa, owner of the KL Food Stop, a restaurant chain in Kuala Lumpur, Malaysia, while returning from his kitchen visit, received a legal notice from a grieved customer who was injured in a quarrel with the customer attendant of KL Food Stop. The issue became so popular when it was brought in court and on social media. Mr. Ali was under the charges of both negligent hiring and training, and over empowerment. On July 9th, 2019, Mr. Ali lost the court case and was penalized 100,000 MYR.
Keywords: Empowering Employees.
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